At GiftGuys, we are committed to providing high-quality traditional steel and wooden Meenakari gifts. If you are not entirely satisfied with your purchase, we are here to help. This Return and Refund Policy outlines the terms and conditions for returning an item and obtaining a refund.

1. Returns
2. Eligibility for Returns

• Time Frame: Kindly return the product within 3 to 5 days from the date of delivery to the mentioned address
• Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Proof of Purchase: A receipt or proof of purchase is required to complete your return.

1. Non-Returnable Items

• Custom Orders: Custom or personalized items cannot be returned.
• Sale Items: Only regular priced items may be returned; sale items are non-returnable.

2. Return Process

• Initiate a Return: To start a return, contact us at info@giftguys.in. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.
• Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., you received a defective or incorrect item).
• Condition: Items sent back to us without first requesting a return will not be accepted.

3. Refunds
4. Refund Eligibility

• Inspection: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
• Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 days.

1. Partial Refunds

• Partial Refunds: Certain situations may only allow for partial refunds (e.g., items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error).

4. Exchanges

• Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@giftguys.in.

5. Late or Missing Refunds

• Processing Time: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
• Bank Processing: Next, contact your bank. There is often some processing time before a refund is posted.
• Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at info@giftguys.in.

6. Shipping Returns

• Return Address: To return your product, mail it to: GiftGuys E-Commerce, Rameshvar Nagar, Gokhlana Road, Jasdan, Rajkot, Gujarat-360050.

• Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

• Email: info@giftguys.in
• Phone: +91 99041 44615 / +91 90548 90673

Changes to This Return and Refund Policy

We may update this Return and Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page. You are advised to review this policy periodically for any changes. Changes to this policy are effective when they are posted on this page.

By purchasing from our website, you agree to this Return and Refund Policy.